Case Management

Working with a Case Manager: What to expect

Getting started

Once referred to CMS a member of our team will visit you in hospital, at home or another preferred location. They will discuss your injury, the difficulties you are experiencing and assess your case management and rehabilitation needs. After this meeting and reviewing all your case information, a proposal for case management will be sent to the referrer for consideration.

This proposal details the recommendations for case management input and includes the amount of input you may require, the case management costs and any other therapists or support staff you may need.

What happens next?

  • Your designated case manager will get in touch to arrange an introductory visit. This may be the staff member who assessed you or someone more suitable depending on where you live and what your needs are.
  • Your case manager will assist you to identify further goals for you to work towards. These goals aim to improve your quality of life, maximise your independence and reach your full potential.
  • To help you achieve these goals your case manager may refer you to appropriate professionals such as neuropsychologists, occupational therapists or physiotherapists. They can provide vital input to your rehabilitation plan.
  • Your case manager may also recommend you work alongside a rehabilitation assistant. A rehabilitation assistant can work with you at home, at work or out in the community. They may support you to learn or relearn cooking skills, practice memory skills, access the gym or attend a group such as Headway or Spinal Injuries Scotland Outreach Clinic.
  • There are a variety of areas your case manager can assist you with. Getting the right support and treatment can be a bit of a maze but at CMS we have the knowledge and experience to guide you through.

Here are some of the main areas that we can assist you with:

  • Family/carers – Traumatic injury affects everyone involved, we work closely with everyone to help maintain good relationships and provide information and understanding.
  • Back to Work – We can work with you and your employer to get you back to work, help you stay in work or find a new career. If work is not an option we can help you explore other vocational pursuits.
  • Benefits & Finances – Dealing with benefits, debt, bills and banking
  • Housing– Adapting your current home or helping you move to a new home.
  • Education – We work with people of all ages and therefore have the experience of working alongside educators from nursery through to university.
  • Getting out & about – We can assist you to access your community and beyond. We help you to access transport, sports, leisure, fitness, hobbies, interests and holidays.

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